Treating Customers Fairly
Being mutual and being 'customer led' means TCF is in our culture - we aim to do business in a way that should ensure customers get fair treatment. We need to monitor our activities to ensure we are consistent with our strategy and to do this we currently survey customer satisfaction on a monthly basis to evaluate how satisfied our customers are and to ensure customers feel they are being treated fairly.
TCF issues are discussed at an Executive and Board level on a regular basis to discuss any TCF issues raised across the Society and ensure that we have strategies in place to consistently improve our customer service to you.